Terms of Use for Web Platforms Operated by LSH Készházak Zrt. and Terms of Purchase for its Online Store (General Terms and Conditions)

We kindly ask everyone who wishes to become a customer of our online store to carefully read the Terms of Use and Terms of Agreement provided below. Purchasing from the online store is only possible if you agree with these terms and have accepted them in advance by checking the corresponding checkbox before placing your order.

I) Terms of Use for the Website and Our Moderation Rules for Customer Reviews

1.1. Purchasing from the online store requires the buyer to be familiar with the technical possibilities, characteristics, and limitations of the internet, as well as the acceptance of potential errors associated with the technology. We recommend using virus and spyware protection software with an up-to-date database and ensuring that the operating system and browser are always updated with the latest security patches.

1.2. The following browsers comply with the recommended HTML5 standard: Chrome 35, Mozilla Firefox 30, Microsoft Edge 90, and newer versions of these browsers. The webshop may not guarantee correct functionality on other browsers.

1.3. The merchant is not responsible for any damage resulting from connecting to the website, except in cases of intentional harm. The responsibility for protecting the computer and its data lies with the buyer. The buyer uses the webshop at their own risk and accepts that the merchant excludes liability for damages, both material and non-material, that may occur during use or related to the purchased products, to the extent allowed by applicable law. The merchant is not responsible for the behavior of users of the website.

1.4. The buyer is fully and exclusively responsible for their conduct, including their opinions expressed in the comments stored by the webshop related to the products, which must be truthful. If the buyer violates the provisions of these Terms and Conditions, the service provider is entitled to send a warning or, in the case of a serious breach, suspend or delete the buyer’s account, temporarily or permanently revoke access to the website, or prevent devices using the buyer’s IP address from connecting to the website.

1.5. When placing an order, please ensure that all necessary information is provided correctly. The merchant is not responsible for delivery delays or other issues caused by incorrect or inaccurate order details provided by the buyer.

1.6. The entire website displaying the webshop – including images, texts, and design – is the property of the service provider and is protected by copyright. Partial or full reproduction from the webshop or website may only occur with the written consent of the service provider. The use or exploitation of any commercial name or trademark on the website for any purpose is prohibited.

1.7. For questions regarding the webshop’s operation, ordering, and delivery processes, our Customer Service is available (Email: hello@lapraszerelthaz.hu; Phone: +36 1 677 7227; Mailing address: LSH Készházak Zrt. 2461 Tárnok, Egyenlőség utca 43).

1.8. If you encounter any issues with customer service, please write to us at hello@lapraszerelthaz.hu, and we will investigate your complaint promptly.

1.9. Hosting provider details, technical operation of the website: We inform our customers that their data is managed by the web hosting provider Rackforest Kft. (head office and mailing address: H-1108 – Budapest – Kozma u. 2.; phone: +36 70 398 1166; email: info@rackforest.hu) at the MTA SZTAKI BIX server center in Budapest.

The storage of the order data recorded in the online store takes place locally within Hungary, in Budapest.

1.10. The service provider establishes the moderation rules for publishing customer reviews, as well as the rules for moderating reviews appearing on the website, as follows:

a) Our website is moderated – this means that although, as a general principle, the opinions and comments of all our customers may appear, the publication of these is subject to moral, taste, and technical limitations. Moderation means that the moderator has the right to delete certain comments when justified, but we do not selectively exclude opinions that are formulated in accordance with our principles (civilized, normal tone) regardless of whether they are positive or negative. In other words, we publish both positive and negative consumer reviews. The moderator makes decisions about the publication of reviews and comments, or the justified removal of part of their content, not based on their own value judgment, but according to the principles outlined below. The moderator is primarily not responsible for assessing the correctness of the opinion expressed in the comment. However, they must consider the tone of the comment and whether it is potentially infringing or encouraging unlawful behavior.

b) We kindly ask that all our customers focus on leaving comments that are appropriate for a website and that the consumer review is genuine, referring to a product purchased from us or our services. When providing your review, please adhere to the following principles:

  • You must not violate the personality rights of any other user or person.
  • Offensive language and swearing are not permitted.
  • Insulting or mocking specific groups of people is not allowed.
  • Comments that violate constitutional order or laws must not be posted.
  • You must not choose a username that is the same as or easily confused with the name of another user or any public figure. Comments with such names will be deleted. Of course, everyone is welcome to write under their own legal name.

The rules of the website can also be violated in a technical sense. The moderator has the right to delete comments that contain signs of intentional disruption (e.g., attaching excessively large files, attaching programs, overly long comments, sending the same comment multiple times, etc.).

c) Comments that violate our moderation principles will be deleted without warning or further explanation. Comments posted on the website may only be printed, downloaded, or distributed for personal use.

II) GENERAL TERMS AND CONDITIONS (“GTC” – TERMS OF PURCHASE)

Introductory Provisions

1.1. LSH Készházak Zrt. (hereinafter referred to as the Service Provider or Merchant) regulates the conditions related to the services provided on its online commercial websites (hereinafter referred to as the website or webshop), product sales, and its use in these General Terms and Conditions (hereinafter referred to as the GTC). This includes the rights, obligations, and other essential circumstances related to the webshop service between the Service Provider and the person entering into or wishing to enter into a contractual relationship with it (hereinafter referred to as the Buyer). The Service Provider serves both consumers and non-consumers through the webshop. The language of the concluded contract is Hungarian, it is governed by the provisions of Hungarian law, and the contract may qualify as a consumer contract depending on the Buyer’s status. The Service Provider and the Buyer enter into a sales contract. The Service Provider does not register the concluded contract but sends it to the consumer upon confirmation of performance, and the current GTC can be downloaded and printed from the Service Provider’s website. The Service Provider is not subject to any code of conduct.

1.2. In the consumer contract created by placing orders and confirming their fulfillment in this webshop, as well as in later communications, the language used is Hungarian.

1.3. The consumer contract created through this webshop between the merchant and the consumer is considered a “contract concluded outside of business premises or at a distance” under Government Decree 45/2014 (II.26). It is not considered a written contract, it is not registered, and it will not be available in paper form later. However, it will be sent to the consumer in the email containing the performance confirmation, and the currently applicable GTC text can be downloaded and printed from our website. We kindly remind our customers that by placing an order in the webshop, the buyer incurs a payment obligation.

1.4. Interpretative Provisions:

1.a) A Buyer is considered a consumer if they are a natural person acting outside the scope of their profession, independent occupation, or business activity.

2.b) A Buyer is considered a business if they act within the scope of their profession, independent occupation, or business activity.

3.c) The term “Law” refers to the applicable and governing Hungarian and EU legislation in force at the time.

Service Provider’s Information

2.1. The services of our webshop are provided by the following company (Merchant, Service Provider):

LSH Készházak Zrt.

Postal address: 2461 Tárnok, Egyenlőség utca 43

Company registration number: 13 10 042238, Registered by the Capital Court of Commerce

Tax number: 27426933-2-13

Phone operating hours: Monday – Friday, 9:00 AM – 4:00 PM

Email: hello@lapraszerelthaz.hu

Phone: +36 1 677 7227

The main business activity of the Merchant in relation to this webshop: Mail-order, internet retail (4791’08).

Sub-retailers / DROPSHIP partners

The Merchant is entitled to engage a sub-retailer partner, to whom the same rights and obligations apply as to the Merchant. The sub-retailer / DROPSHIP partner directly delivers the product purchased by users on the website to the Merchant’s warehouse, from where the Merchant fulfills orders for the customers. The list of contracted sub-retailers / DROPSHIP partners is included in the privacy policy.

SEBESTYÉN ANNAMÁRIA EV.

Hungary, 2030, Érd, Othelló Utca 43.

TAX NUMBER: 41884889-1-33

BANK ACCOUNT NUMBER: 11742582-21457294

BANK NAME: OTP

2. Our webshop primarily intends to sell its products to individuals who are considered “consumers” under Government Decree 45/2014 (II.26) and Section 8:1 (1) 3 of Act 2013.V (new Civil Code) (in this interpretation, a consumer is a natural person acting outside the scope of their profession, independent occupation, or business activity). Hereinafter, the Consumer may also be referred to as the “Buyer” or “User”, while the Merchant and Consumer together may be referred to as the “Parties”. The Buyer is obliged to provide accurate information regarding whether they wish to contract with the Service Provider as a consumer or as a business and purchase products. The Service Provider reserves the right, if it is revealed that the Buyer falsely declared themselves as a consumer at the beginning of the ordering process but is actually a commercial entity, to challenge the contract concluded by mistake in court and seek compensation from the party who acted fraudulently.

3.Prices

3.1. The prices displayed on the webshop are consumer prices, gross prices (including VAT). The total amount consists of the sum of the product prices and the shipping fee. Prices on this website are listed in HUF (Hungarian Forint), and the webshop displays the prices in bold. Products are always sold at the consumer price displayed at the moment of the order.

3.2. We are required to record the billing data and shipping address of our customers for the purchase of products on this webshop.

3.3. A previously issued invoice can only be modified for an administrative fee of 3,000 HUF (gross, including 27% VAT). If the customer does not receive the invoice at the latest with the dispatch of the product, despite the provisions of the GTC, they can report their invoice request to us via email at hello@lapraszerelthaz.hu or by calling +36 1 677 7227.

3.4. The purchase price is the price listed on the product page for the selected product with the given specifications, i.e., the gross (including VAT of 27%) purchase price of the item, excluding the shipping fee.

3.5. The purchase price of our products is always the amount displayed next to the selected product, which is the gross price and already includes the value-added tax. The purchase price of the products does not include the shipping cost.

3.6. The Seller reserves the right to change the prices of products available for order on the Website, with the modification taking effect at the same time as the appearance of the change on the Website. However, the modification will not negatively affect the purchase price of already ordered products. The purchase prices of the products will definitely not change for the specific consumer during the period between placing the order and receiving the goods.

3.7. If, despite the Seller’s care, an incorrect price appears on the Website, especially in cases of obviously incorrect pricing, e.g., when a product’s widely known price is significantly different, or due to a system error, such as showing a price of “0” HUF or “1” HUF, the Seller is not obligated to deliver the product at the incorrect price. The Seller may offer the product for delivery at the correct price, in which case the User may cancel the purchase intention without explanation.

3.8. If a product in the order is out of stock within a foreseeable time, we will inform the customer. If the customer still wishes to keep the order for the specific product, it will be sent later with free shipping to the provided delivery address. The customer only needs to pay for the product sent later using the agreed payment method.

4.Shipping Conditions

4.1. There is no option for international shipping. The following shipping information applies to all ordered products.

4.2. The Seller is obliged to ensure either personal pickup or delivery of the products selected by the Buyer, to the delivery address indicated on the Order Form via a courier service. If there is any obstacle in fulfilling the order, the Seller is obliged to immediately contact the Buyer via email or phone to arrange further details.

4.3. The delivered goods remain the property of the Seller until the full purchase price is paid.

4.4. An invoice, including the shipping cost, will be sent by email in the form of an e-invoice when the package is handed over to the courier service. By accepting these Terms and Conditions, the Buyer accepts that we are unable to modify the invoice later and that a paper invoice will not be provided for the order placed on the website, only the legally compliant, timestamped e-invoice, which is valid without a signature.

4.5. Before accepting the package, please check that the package and the products are in undamaged condition. If you notice any physical damage on the packaging or the products, please have a report drawn up with the delivering courier!

4.6. On the day of shipment, the Buyer will receive an email with the tracking number of the package(s) and the dispatcher’s phone number, so the Buyer can inquire about the package’s location from 8:00 AM on the next business day.

4.7. Please provide a phone number during registration or ordering, so the courier can easily contact you.

4.8. Orders will be processed within 2 business days.

4.9. Orders will be handed over to the courier service or pickup point within a maximum of 20 days after the confirmation email has been sent. The general shipping time is 1-3 business days from the confirmation. If this is not done within the specified time, the order will be canceled, and 110% of the paid amount will be refunded for pre-paid orders. For cash on delivery orders, a 10% redeemable amount will be offered.

4.10. The expected shipping deadline listed on the product data sheet may vary in some cases and may be extended. The main reason for this is if one of our suppliers delays the product delivery for reasons beyond our control and unforeseen. The longest listed delivery time will be applicable when ordering multiple products, as the entire order will always be shipped together.

4.11. If the Seller fails to fulfill their obligation due to the unavailability of the product specified in the contract, they must inform the Buyer immediately and refund the amount paid by the Buyer promptly, but no later than thirty days. This obligation does not exempt the Seller from the other consequences of breaching the contract.

4.12. Deliveries will be made on weekdays between 8:00 AM and 5:00 PM. If the Buyer is not at home during this period, it is advisable to provide a workplace address (if possible) as the delivery address. Please note! Request the delivery to a location where someone is always present and aware of the package arrival.

4.13. If the delivery fails despite two attempts, the re-delivery fee will be charged to the Buyer as an additional cost incurred by the Seller.

4.14. Please only choose cash on delivery (COD) if you can pay for the package upon delivery.

Payment Conditions

5.1. In the case of cash on delivery, payment can be made by credit card or cash for home delivery and at pickup points (package lockers), while payment for the cash on delivery fee can only be made by credit card at the package locker.

5.2. Online payment by credit card (via Barion).

5.3. Rules regarding post-contract phone communication and payment method usage fees:

The company provides phone customer service after the contract is concluded, ensuring that the consumer is not charged a premium rate for the call. The merchant’s customer service phone number is a standard (non-premium) rate number: +36 1 677 7227. The company cannot charge a fee higher than the cost incurred for the selected payment method (such as delivery costs, which are invoiced at the unchanged amount, and bank fees for online credit card acceptance).

1.6 Order and Contract Conclusion Process, Steps

6.1. Online Store Registration

a) You can purchase in our web store both after registering and as a guest. Registration is convenient and useful as it saves you from entering your shipping and billing details every time you make a purchase.

b) During registration, the form must be filled out appropriately. You can provide a different shipping and billing address, but it is important that someone is available at the shipping address to receive the package.

c) The Merchant is not responsible for any delays in delivery or other issues or errors resulting from incorrect or inaccurate information provided by the User. The Merchant is not liable for any damage or error arising from changes made by the Customer to their registered details.

d) The Merchant is not liable for any damages arising if the User forgets their password or if unauthorized persons gain access to their account for any reason not attributable to the Merchant.

6.2. Using the Web Store

The language of the web store interface, the consumer contract conclusion, and registration is Hungarian.

6.3. Order Preparation

6.3.1. The individual products are categorized. Next to the available products, there is a “Add to Cart” button. Clicking it does not purchase the product yet, it only adds it to the cart. The current value of the customer’s cart is always displayed and updated at the top. Any product you add to the cart will remain there until you either remove it or place an order. You can check, modify, or delete the contents of your cart at any time.

6.4. Submitting the Order

6.4.1. After navigating through the “CART” summary section, you will reach the step to finalize your order where you can enter your billing and shipping addresses. Proceeding further, the Web Store will list the ordered items, shipping costs, and the total amount due. The total amount includes all costs.

6.4.2. As per §5(c) of Act 2001.CVIII, we inform you that at this stage, before finalizing the order, you have the opportunity to recheck all the data entered so far, identify and correct any input errors. After completing your purchase and reviewing the data, the cart content, and your chosen shipping and payment methods, scroll down. After opening and reviewing the Terms and Conditions, check the “I accept the T&Cs” box (clicking this link will reload the T&Cs for you to read), and click the red “CONFIRM ORDER” button below. Any errors in data entry will be corrected, and the new data will be saved.

6.4.3. We would like to kindly remind our customers that by clicking the “CONFIRM ORDER” button, placing an order on the web store creates a payment obligation for the customer!

6.5. Order Confirmation

6.5.1. The customer will always receive an order confirmation email regarding the receipt and fulfillability of their order. After the customer sends the order, within 48 hours, the Web Store will first send an automatic email confirming to the customer that the trader has received the order. Therefore, your order will be confirmed via an email sent to the provided address within 48 hours. Please always wait for the confirmation! If the confirmation does not arrive within the specified time frame, you are not obligated to purchase the product or use the service. The automatic email will contain the details of your order and the amount due. Apart from the amount due, no other payment is required. The fulfillment confirmation will be sent in a second email.

6.5.2. If you cannot find the confirmation in your inbox, check the SPAM or junk mail folder. If you have provided an incorrect phone number, we may not be able to contact you. If the contact details are inaccurately or incompletely provided, the order fulfillment may be impossible.

6.5.3. The trader accepts the customer’s offer via email. The contract is concluded when the trader’s email accepting the offer is received by the customer, i.e., upon the confirmation of fulfillment. The customer is released from the binding offer obligation if they do not receive the confirmation email from the trader regarding the sent order without delay (within 48 hours).

6.5.4. If the emails do not arrive because the customer’s email inbox is full or they provided the wrong email address, the trader excludes liability in this matter. If the customer notices an error in the information provided in the confirmation email, they must report it within 1 day to the trader through one of the customer service contacts to avoid the fulfillment of unwanted orders.

6.6. Order Processing

6.6.1. Orders are processed on business days. Orders can be placed outside the specified processing hours, but if an order is placed after business hours, it will be processed within 2 business days.

6.6.2. With justifiable reasons, we reserve the right to reject confirmed orders either partially or entirely if the product is not available in stock or the manufacturer has stopped production or the supplier has halted delivery. In the case of partial fulfillment, the customer will always be notified in writing (email).

6.6.3. Order closure and delivery: Please note that after placing an order, but before the delivery, if you need clarification, a special request, an order modification, or report any issue, please contact us via email at hello@lapraszerelthaz.hu or by phone at +36 1 677 7227.

User Ban

7.1. If a user fails to accept two packages and does not exercise their right of withdrawal, the online store has the right to ban the user – after a prior warning.

Product Descriptions

8.1. Most of the images displayed for the products are not illustrations but actual photos of the products. In some cases, however, there may be an image added for better clarity, which serves as an illustration.

8.2. The essential properties and characteristics of the products, as well as instructions for their use, can be found on the specific product information page. If you have any questions about the product before making a purchase, our customer service is happy to assist you.

8.3. If you require more information regarding the quality, essential properties, usage, or functionality of any product listed on the website, please contact our customer service.

Warranty and Guarantee Terms – Legal and Voluntary Conditions

9.1. About Warranty for Conformity:

If the Service Provider fails to fulfill the contract properly, the Buyer may enforce a warranty claim against the Service Provider. For products purchased under a consumer contract, the Buyer may enforce warranty claims for defects that existed at the time of delivery within a 2 (two) year limitation period starting from the date of receipt. After this 2-year period, the Buyer may no longer enforce their warranty rights. In the case of a contract not involving a consumer, the Buyer may enforce warranty claims within 1 (one) year from the date of receipt.

9.2. On the basis of a warranty claim, the Buyer may choose to:

Request a repair or replacement, unless such performance is impossible or would result in disproportionate additional costs for the Service Provider compared to fulfilling another warranty claim; or

Request a reduction in the purchase price or withdraw from the contract if the Service Provider has not undertaken or cannot fulfill the repair or replacement, or if the Buyer’s interest in having the product repaired or replaced has ceased.

9.3. There is no right to withdrawal for insignificant defects.

The Buyer may switch between different warranty rights. The Buyer is required to pay for the costs caused by switching, unless the switch was caused by the Service Provider or was otherwise justified. The Buyer must notify the Service Provider of the defect without delay after discovery. The Buyer is responsible for any damage caused by delayed notification. In the case of a consumer contract, any defect notified within two months of discovery must be considered as having been communicated without delay.

9.4. In consumer contracts, it is presumed until proven otherwise that a defect identified by the consumer within one year after performance already existed at the time of performance, unless this presumption is incompatible with the nature of the product or the type of defect. In such cases, it is sufficient to show the defect and provide evidence (e.g., a receipt or copy of the invoice) proving the product was purchased from the Service Provider.

9.5. The Service Provider is not liable for warranty or product warranty obligations if the Buyer was aware of the product’s defect before the purchase (e.g., a product sold with aesthetic damage) and still entered into the contract, or if the Buyer caused the defect themselves.

Product Warranty Liability towards Consumers

10.1. Product Warranty Liability of the Service Provider:

The detailed information regarding the product warranty liability of the Service Provider can be found in Appendix 1.

Mandatory (Legally Required) Warranty Conditions for Consumers:

11.1. The mandatory (legally required) warranty conditions are defined by Government Decree 151/2003 and the 10/2024 IM Decree, which apply to certain categories of products. We would like to draw the attention of our consumer customers that the mentioned IM Decree will come into effect on July 1, 2024, and from this date, it will include a list of product categories and products covered by mandatory warranty. Prior to July 1, 2024, the list of products and categories covered by mandatory warranty was included in the annex of Government Decree 151/2003 (IX. 22.). Therefore, the Service Provider is obliged to provide a mandatory warranty for durable consumer goods sold according to the Government Decree and, from July 1, 2024, according to the IM Decree. We kindly ask our consumer customers to pay attention to the mentioned dates.

11.2. The warranty period is determined based on the gross selling price of the durable consumer goods (the gross selling price is displayed on the product pages). The warranty claim can be enforced within the warranty period. Failure to do so will result in the loss of the right to claim. If the Service Provider fails to fulfill its warranty obligation within the specified period upon the Consumer’s request, the warranty claim can still be enforced in court within three months from the expiration of the deadline set in the request, even if the warranty period has expired. The rules for exercising warranty rights are otherwise the same as those for enforcing consumer rights under product warranty. The mandatory warranty period is determined based on the following price ranges:

-For a selling price exceeding 250,000 HUF, the regulation mandates a 3-year warranty (from 250,001 HUF and above).

-For a selling price exceeding 10,000 HUF but not exceeding 250,000 HUF, the mandatory warranty is 2 years (from 10,001 HUF to 250,000 HUF).

11.3. Under the warranty claim (within the framework of the mandatory warranty), the consumer may choose:

1.(i) The consumer may request repair or replacement, except when fulfilling the chosen warranty right is impossible, or if it would result in disproportionate additional costs for the Service Provider—considering the value of the service in perfect condition, the severity of the breach, and the detriment caused to the consumer by fulfilling the warranty right; or

2.(ii) The consumer may request a proportional reduction of the counter-performance or may withdraw from the contract if the Service Provider has not undertaken the repair or replacement, fails to fulfill this obligation within 15 days, or if the consumer’s interest in the repair or replacement has ceased. However, withdrawal is not applicable for insignificant defects.

11.4. When arranging for repair or replacement under the mandatory warranty, efforts should be made to complete the repair or replacement within 15 days. If the repair or replacement exceeds this period, the Service Provider must inform the consumer about the expected duration of the repair or replacement. Only new parts may be used for repairs.

11.5. If, during the first repair of the equipment, the Service Provider determines that it cannot be repaired, or if the repair does not take place within thirty days of the consumer’s notice of the repair request, the consumer will, unless stated otherwise, have the product replaced within eight days. If replacement is not possible, and the consumer does not request a proportional reduction in the purchase price, the Service Provider will refund the purchase price as indicated on the receipt or voucher provided by the consumer as proof of payment.

11.6. If the equipment malfunctions for the fourth time after three repairs within the mandatory warranty period, and unless the consumer specifies otherwise, the company is obliged to replace the consumer goods within eight days. If replacement is not possible, the Service Provider will refund the purchase price, as indicated on the receipt or voucher provided by the consumer, within eight days.

11.7. If the consumer submits a request for a replacement due to the malfunction of the product within three working days from the purchase (or from its installation), the Service Provider is obliged to replace the product, provided that the malfunction prevents proper use of the product (and there is no exclusion to the warranty claim, such as improper installation, improper use, etc.).

11.8. The mandatory warranty information required by law can be found in detail in Appendix 1.

11.9. Not all products available for purchase on our website are subject to the mandatory warranty coverage. The Seller may provide the warranty offered by the manufacturer or voluntarily assume (distributor) warranty for certain products that are not subject to the 151/2003 (IX.22.) Government Decree and the 10/2024 (VI.28.) IM Decree. The warranty start date is the day the product is handed over to the Consumer.

11.10. The Seller will activate the warranty card attached to the product at the time of delivery.

11.11. Please note that you may submit both a warranty and a consumer warranty claim for the same defect, as well as a product warranty and warranty claim simultaneously. However, if your product warranty claim is successful, any further consumer warranty claims regarding the replaced product or the repaired part of the product can only be submitted to the manufacturer.

11.12. As a general rule, durable consumer goods costing less than 10,000 forints are not subject to mandatory warranty obligations. Exceptions are those products that are components, accessories, or parts of the main product, and are available for separate purchase (as defined in point 38 of the Annex of 10/2024 (VI.28.) IM Decree).

11.13. Distributor’s Warranty: In order to ensure consumer satisfaction, our webshop also offers a 6-month “distributor warranty” on products priced below 10,000 HUF! The terms of this warranty are the same as those of the mandatory warranty.

11.14. Manufacturer’s Warranty: Completely independent of the mandatory warranty period required by law, the manufacturer may voluntarily offer a warranty on its own product. This manufacturer’s warranty may be subject to specific conditions outlined in the warranty statement provided by the manufacturer. Please carefully review the conditions of any voluntary manufacturer’s warranty by checking the manufacturer’s warranty statement or contacting the manufacturer directly (for example, it may be necessary to register the product for the manufacturer’s warranty to be valid, etc.). If a manufacturer’s warranty exists, you will receive both the mandatory warranty certificate (which includes the mandatory warranty period) and a separate document, the so-called manufacturer’s warranty statement (which you will receive if the manufacturer provides it). Please do not confuse the two warranties.

12. Right of Withdrawal – Consumer’s Right to Withdraw Within 14 Days Without Justification

12.1. The Consumer has the right to withdraw from the contract within 14 calendar days following the receipt of the order, without providing any reason, by sending an email statement to hello@lapraszerelthaz.hu (no formal requirements), by verbally communicating the withdrawal statement via phone, or by sending a withdrawal statement by post (no formal requirements). In case of a written withdrawal, it is sufficient to send the withdrawal statement within 14 days.

12.2. The Consumer may exercise their right to withdraw or cancel the contract between the day of contract formation and the day of product receipt.

12.3. The 45/2014. Government Decree provides a 14-day withdrawal period, meaning the consumer may withdraw from the contract within 14 calendar days from the receipt of the ordered and delivered product. The consumer can exercise the right of withdrawal both between the contract formation day and the product receipt day (i.e., even before delivery).

12.4. The withdrawal statement can be made by the purchaser either in writing (via email, by post, or using a sample withdrawal form provided by us) or verbally (by phone). Sample withdrawal statement:

Recipient: …..

I/we, the undersigned, declare that I/we practice my/our right to cancel without reason is the following service regarding contract/order number:

—————————————————

Date of contract conclusion / date of receipt:

Name(s) of the consumer(s):

Address of the consumer(s):

Date:

12.5. Exceptions to the Right of Withdrawal – ATTENTION! The consumer cannot exercise the right of withdrawal without justification:

1.a) in the case of a service contract, after the full performance of the service, if the business began the performance with the explicit prior consent of the consumer, and the consumer acknowledged that the right to withdraw would be lost after the full performance of the service;

2.b) for a product or service whose price or fee depends on fluctuations in the financial market that are outside the control of the business, even during the period specified in Section 20 (2);

3.c) for a product that is not pre-manufactured and was made according to the consumer’s instructions or explicit request, or a product that was clearly tailored to the consumer’s personal needs;

4.e) for a product in sealed packaging that, for health or hygiene reasons, cannot be returned after being opened;

5.f) we inform you that for health reasons, the right of withdrawal cannot be exercised if the package containing underwear, socks, tights, plasters, or health products has been opened!

12.6. Regarding certain products, if the customer specifically requests, the Merchant’s customer service is happy to provide answers and information about the application of the right of withdrawal.

12.7. The withdrawal period starts when the product is received, or in the case of a service, when the contract is concluded. The consumer must return the product without delay, but no later than 14 days from the communication of the withdrawal.

12.8. In the case of withdrawal, the Business will refund the full amount paid by the consumer (purchase price and shipping costs) within 14 days at the latest. However, the cost of returning the product to the Supplier will be borne by the customer. If the consumer chooses a shipping method other than the least expensive, usual method, the Business is not obliged to reimburse the additional shipping costs arising from this in the case of withdrawal.

12.9. In the case of withdrawal, the consumer is obliged to return the product in its entirety (including accessories, parts, and complete documentation), undamaged, clean, and, if possible, in its original packaging to the Service Provider.

12.10. Return, Refund: The Service Provider may require reimbursement for depreciation costs resulting from use exceeding what is necessary to establish the nature, characteristics, and functioning of the product. Therefore, in cases where the returned product has visible signs of excessive or improper use, the Service Provider reserves the right to enforce its rights arising from this. The Business therefore reminds consumers that in the case of withdrawal from a product that has been overused, it will not refund the full purchase price. The 14-day period after receiving the product is intended for the consumer to determine whether the product is suitable for its intended use and to check its functioning. If during this period the product is “overused” (e.g., worn-out footwear), the business may claim that due to overuse, the full purchase price will not be refunded.

12.11. Method of Refund: In the case of withdrawal, the Supplier will refund all payments received, including shipping costs, immediately, but no later than 14 calendar days from the receipt of the Buyer’s withdrawal notice (from the date of notification thereof). However, this excludes any additional costs arising from the fact that the consumer (the Buyer) may have chosen a delivery method other than the standard cheapest shipping method (e.g., express delivery). The full purchase price and shipping fee will be refunded to the bank account provided by the Buyer or using the same method as the original payment within 14 calendar days following the notification of withdrawal.

Handling Complaints, Legal Remedies

13.1. Complaint Handling, General Rules for Record Keeping: The Customer may submit complaints regarding the Product or the Service Provider’s activities through the service provider’s contact information provided in the introductory provisions of this GTC. If possible, the Merchant will immediately resolve the verbal complaint. If this is not possible, or if the nature of the complaint requires it, or if the Customer disagrees with the resolution of the complaint, the Service Provider will prepare a record of the complaint. One copy of the record will be provided to the customer. In the case of a verbal complaint communicated by phone or other electronic communication services, the Service Provider will send the customer a copy of the record along with a substantial response at the latest.

13.2. The Service Provider will respond substantively, in a verifiable manner, to written complaints that are not related to quality complaints within 30 (thirty) days. The day of receiving the complaint is not included in the time limit. In case of rejecting the complaint, the Service Provider will inform the Customer of the reasons for rejection. In the case of quality complaints (claims regarding warranty and guarantee), the Service Provider will also prepare a record with the mandatory legal content elements, and a copy of the record will be provided to the Customer. In such cases, the Service Provider will declare the feasibility of fulfilling the claim presented by the Customer within 5 working days at the latest in the record.

Legal enforcement options:

A) Conciliation Board Procedure: If a consumer dispute between the Service Provider and the Consumer cannot be resolved through negotiations with the Service Provider, the consumer may turn to the conciliation board responsible for their place of residence or stay and initiate the board’s procedure. Alternatively, the consumer may contact the Conciliation Board responsible for the Service Provider’s headquarters. The Service Provider utilizes the conciliation board procedure and is obligated to cooperate, but has not made a general submission declaration. Information about the contact details of the Conciliation Boards operating in the counties and the regional jurisdiction of the boards can be found in Annex 2 of this Terms and Conditions and on the following website: http://www.bekeltetes.hu/index.php?id=testuletek. The Conciliation Board responsible for the Service Provider’s headquarters is the Pest County Conciliation Board, located at 1055 Budapest, Balassi Bálint u. 25. IV/2. Mailing address: Pest County Conciliation Board, 1364 Budapest, P.O. Box: 81. Email: pmbekelteto@pmkik.hu Website: http://panaszrendezes.hu

B) Filing a complaint with the Consumer Protection Authority: If the consumer has been unable to resolve the dispute directly with the Service Provider, they are entitled to file a complaint with the authority responsible for the Service Provider’s headquarters, which is the Consumer Protection Department of the Government Office of Budapest. Address: 1117 Budapest, Prielle Kornélia u.4/b., phone: (1) 450 2598, email: fogyved_kmf_budapest@bfkh.gov.hu. Contact information for consumer protection authorities: https://kormanyhivatalok.hu/

C) Dispute resolution procedure through the European Union online dispute resolution platform: In the case of a cross-border consumer dispute related to an online sales contract, consumers have the opportunity to resolve their cross-border disputes electronically via the online platform available at the following link: http://ec.europa.eu/odr. To initiate this procedure, the consumer must register on the online platform, fill in the relevant request, and then submit the request electronically through the platform.

D) Initiating notary or court proceedings: A payment order procedure can be initiated under Act L of 2009 on Payment Orders, while initiating a lawsuit can be done based on Act CXXX of 2016 on Civil Procedure.

Miscellaneous and final provisions

15.1. The following laws primarily govern the contract between the parties:

  • Act V of 2013 on the Civil Code (Ptk.);
  • Act CVIII of 2001 on electronic commerce services and certain issues related to services in the information society;
  • Act C of 2003 on electronic communications;
  • Act XLVII of 2008 on the prohibition of unfair commercial practices towards consumers;
  • Act XLVIII of 2008 on the basic conditions and certain restrictions of economic advertising activities;
  • Act CXII of 2011 on the right to informational self-determination and freedom of information (Infotv.);
  • Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons regarding the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR);
  • Government Decree 373/2021 (VI.30.) on the detailed rules of contracts between consumers and businesses regarding the sale of goods, as well as the provision of digital content and digital services;
  • Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses;
  • Government Decree 151/2003 (IX.22.) on mandatory warranty for certain durable goods;
  • Government Decree 10/2024 (VI.28.) on the determination of the range of durable consumer goods subject to mandatory warranty;
  • NGM Decree 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims on goods sold under contracts between consumers and businesses;
  • Act CLXIV of 2005 on commerce;
  • Government Decree 210/2009 (IX.29.) on the conditions for carrying out commercial activities;
  • Joint Decree 4/2009 (I.30.) NFGM-SZMM on the detailed rules for indicating the sale price and unit price of products, as well as the fees for services.

15.2. You can view the applicable and complete version of these laws on the website www.njt.hu, in the National Legal Database (Nemzeti Jogtár).

15.3. Coupon redemption rules:

A) Loyalty points, discount coupons, gift coupons, discounts, and customer balances cannot be applied retroactively (after placing the order). B) Only one coupon can be redeemed per order. C) A coupon (except for the balance settled through financial payment) can only be used once a month, per user. “User” refers to any natural or legal person, or organization associated with an order, who has the same email address, IP address, or delivery or billing address. Coupons distributed by the system in a POP-UP can only be used once. Examples include coupon5XXX, free-xxxxxx type coupons.

15.4 The Merchant is entitled to unilaterally modify the conditions of these Terms and Conditions (T&Cs) in justified cases, while maintaining fairness, business ethics, and legality. Any modification will not affect orders already placed, and it will come into effect simultaneously with its publication on the website.

Dated: December 1, 2024.

T&Cs last updated and in effect: December 1, 2024.

Attachments

1st Annex to Government Decree 45/2014 (II.26) – Information on Warranty for Conformity, Product Warranty, and Guarantee

2nd Annex – Contact Information of Conciliation Bodies

1st Annex: Consumer Information on Conformity Warranty, Product Warranty, and Guarantee Required by Government Decree 45/2014 (II.26)

1.1Conformity Warranty

When can you exercise your conformity warranty right?

You may enforce a conformity warranty claim against LSH Készházak Zrt. in case of defective performance, according to the provisions of the Civil Code.

What rights do you have based on your conformity warranty claim?

You have the following options:

You may request repair or replacement, except if fulfilling the requested option is impossible, or if it would result in disproportionate additional costs for the business compared to fulfilling another request.

If you didn’t request or couldn’t request repair or replacement, you may request a proportionate reduction in the counter-performance, but you cannot repair the defect at your own cost, nor have it repaired by someone else.

In the worst case, you may withdraw from the contract.

You can switch to another conformity warranty right, but you will bear the cost of the change unless it was justified or caused by the business.

What is the deadline for exercising your conformity warranty claim?

You are obliged to notify the defect as soon as possible after its discovery, but no later than two months from its discovery. However, please note that your conformity warranty rights can no longer be exercised after the two-year limitation period from the performance of the contract.

Against whom can you enforce your conformity warranty claim?

You can enforce your conformity warranty claim against the business (the seller from whom you purchased the product).

What other conditions apply to the exercise of your conformity warranty rights?

Within one year from the performance, there are no other conditions for exercising your conformity warranty claim beyond notifying the defect, provided that you prove the product or service was provided by the business. After one year from the performance, however, you must prove that the defect existed at the time of the performance.

1.2 Product Warranty

When can you exercise your product warranty right?

In case of a defect in a movable thing (hereinafter referred to as “product” for the purpose of this section), you may exercise either the right specified in point 1 (conformity warranty) or the product warranty claim according to the provisions of the Civil Code, at your discretion.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may request the repair or replacement of the defective product.

Against whom can you enforce your product warranty claim?

You may enforce your product warranty rights against the manufacturer or distributor of the product (hereinafter referred to as the “manufacturer”).

When is a product considered defective?

A product is considered defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not possess the characteristics described by the manufacturer.

What is the deadline for exercising your product warranty claim?

You may enforce your product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this deadline, you lose this entitlement.

What proof rules apply when enforcing a product warranty claim?

When enforcing a product warranty claim, you are required to prove that the defect existed at the time the product was placed on the market by the manufacturer.

In what cases is the manufacturer exempt from product warranty obligations?

The manufacturer is exempt from product warranty obligations if they can prove that:

The product was not manufactured or placed on the market in the course of their business activities, or

The defect could not have been detected at the time the product was placed on the market, based on the state of science and technology, or

The defect in the product results from a legal provision or mandatory authority regulation.

The manufacturer is only required to prove one of these reasons for exemption.

Please note that you may enforce both conformity warranty claims against the business and product warranty claims against the manufacturer simultaneously, for the same defect.

If your product warranty claim is successful, you can only continue enforcing your conformity warranty claim for the replaced product or the part of the product repaired through product warranty with the manufacturer.

Warranty

When can you exercise your warranty rights?

In case of faulty performance, you may exercise your warranty rights based on the relevant legislation (such as Government Decree 151/2003 (IX.22.) and the 10/2024 (VI.28.) IM Decree), including mandatory warranty claims or warranty claims arising from a contractual declaration (e.g., a manufacturer’s warranty provided by the manufacturer) according to the provisions of the Civil Code and Government Decree 373/2021 (VI.30.).

What rights do you have if your warranty is based on legal provisions?

For consumer goods listed in the ministerial decree on durable consumer goods subject to mandatory warranty (referred to above in the IM Decree), you may exercise the rights specified in point 1, in accordance with the conditions set forth in the Government Decree on mandatory warranty for durable consumer goods.

What other rights do you have in case of warranty based on legal provisions?

In the case of consumer goods, during the warranty period, you are primarily entitled to request repair. You may request a replacement after the first repair attempt if it is determined that the consumer goods cannot be repaired, and you do not request another form of performance. You may also request a replacement if the repair is not carried out within thirty days after you have communicated your request for repair. A request for replacement is also justified if the consumer goods malfunction again after being repaired three times within the warranty period, provided that you do not request another form of performance. If replacement is not possible in the cases mentioned above, you are also entitled to request a refund of the purchase price.

Within what period can you exercise your rights based on mandatory warranty?

The duration of the mandatory warranty for consumer goods covered under mandatory warranty is as follows:

1.a)For items priced between HUF 10,000 and HUF 250,000, the mandatory warranty period is two years.

2.b)For items priced over HUF 250,000 (starting from HUF 250,001), the mandatory warranty period is three years.

What rights and within what period do you have if the warranty is based on voluntary commitment?

If the warranty is based on a voluntary commitment made by the seller, the rights described above (in the mandatory warranty section) apply to you within two or three years, depending on the specific warranty terms outlined in the seller’s commitment.

Under what conditions can warranty claims be exercised?

You can exercise your warranty rights using the warranty certificate provided to you. However, the validity of the mandatory warranty is not affected by an incorrectly issued warranty certificate or the failure to provide the warranty certificate. If the warranty certificate is not provided, the contract is considered proven if you present a receipt confirming payment. Returning the opened packaging of the product is not a condition for fulfilling the warranty claim.

What additional requirements can be imposed as a condition for exercising warranty rights?

Special requirements may be imposed regarding the proper installation or maintenance of the consumer goods (e.g., periodic inspections), provided that the installation or maintenance cannot be ensured otherwise, and the requirement does not impose an unreasonable burden on the consumer.

When is the business exempt from its warranty obligations?

The business (the seller) is exempt from the mandatory warranty obligations if it can prove that the defect occurred after the delivery of the product.

Please note: You can exercise both warranty and other claims (e.g., consumer rights claims and product liability claims) simultaneously for the same defect. However, once you successfully exercise one type of claim (e.g., if the business replaced the product), you cannot claim the same defect under a different legal basis.

No. 2 Appendix: contact details of the county conciliation bodies:

Bács-Kiskun County Conciliation Board:

  • Address: 6000 Kecskemét, Árpád krt. 4.
  • Phone: (+36) 76 501 525, 501 532
  • Fax: (+36) 76 501 538
  • Mobile: (+36) 70 938 4765
  • Email: bekeltetes@bacsbekeltetes.hu
  • Website: www.bacsbekeltetes.hu
  • Official Gateway KRID: 268541377, Short name: BKMKIKBT

Jász-Nagykun-Szolnok County Conciliation Board:

  • Address: 5000 Szolnok, Verseghy park 8.
  • Email: bekeltetotestulet@iparkamaraszolnok.hu
  • Phone: +36 20 373 2570
  • Website: www.jaszbekeltetes.hu
  • Official Gateway KRID: 363400712, Short name: JNSZMKIKBT

Baranya County Conciliation Board:

  • Address: 7625 Pécs, Majorossy I. u. 36.
  • Phone: +36 72 507 154, +36 20 283 3422
  • Email: info@baranyabekeltetes.hu
  • Official Gateway KRID: 667360112, Short name: PBKIKBT

Komárom-Esztergom County Conciliation Board:

  • Address: 2800 Tatabánya, Fő tér 36.
  • Phone: +36 34 513 010
  • Fax: +36 34 316 259
  • Email: bekeltetes@kemkik.hu
  • Website: https://kem-bekeltetes.hu/
  • Official Gateway KRID: 765475784, Short name: KEMBT

Békés County Conciliation Board:

  • Address: 5600 Békéscsaba, Penza ltp. 5.
  • Email: bekeltetes@bmkik.hu
  • Phone: +36 66 324 976
  • Fax: +36 66 324 976
  • Websites: https://www.bmkik.hu/index.php, https://bekesbekeltetes.hu/
  • Official Gateway KRID: 266162311, Short name: BMKIK

Nógrád County Conciliation Board:

  • Address: 3100 Salgótarján, Mártírok útja 4. fsz 14.
  • Phone: +36 32 520 860
  • Email: nkik@nkik.hu
  • Websites: www.nkik.hu, www.bekeltetes-nograd.hu
  • Official Gateway KRID: 166469396, Short name: NMBT

Borsod-Abaúj–Zemplén County Conciliation Board:

  • Address: 3525 Miskolc, Szentpáli u. 1.
  • Phone: +36 46 501 090, +36 46 501 871
  • Email: bekeltetes@bokik.hu
  • Website: www.bekeltetes.borsodmegye.hu
  • Official Gateway KRID: 758354367, Short name: BOKIKBT

Pest County Conciliation Board:

  • Address: 1055 Budapest, Balassi Bálint utca 25. IV/2.
  • Email: pmbekelteto@pmkik.hu
  • Phone: +36 1 792 7881
  • Official Gateway Short Name: PMKIKBEKEL
  • KRID ID: 560351920

Budapest Conciliation Board:

  • Address: 1016 Budapest, Krisztina krt. 99.
  • Phone: +36 1 488 2131
  • Email: bekelteto.testulet@bkik.hu
  • Website: bekeltet.bkik.hu
  • Official Gateway Short Name: BBT
  • KRID ID: 469532362

Somogy County Conciliation Board:

  • Address: 7400 Kaposvár, Anna u. 6.
  • Phone: +36 82 501 000, +36 82 501 026
  • Email: skik@skik.hu
  • Website: www.skik.hu
  • Official Gateway Short Name: SKIKBT
  • KRID ID: 465249736

Csongrád-Csanád County Conciliation Board:

  • Address: 6721 Szeged, Párizsi krt. 8-12.
  • Phone: +36-62/554-250/118
  • Email: bekelteto.testulet@csmkik.hu
  • Website: www.bekeltetes-csongrad.hu
  • Official Gateway Short Name: CSMKIKBT
  • KRID ID: 162127371

Szabolcs-Szatmár-Bereg County Conciliation Board:

  • Address: 4400 Nyíregyháza, Széchenyi u. 2.
  • Phone: 06-42-420-180
  • Fax: 06-42-420-180
  • Email: bekelteto@szabkam.hu
  • Website: http://bekeltetes-szabolcs.hu
  • Official Gateway Short Name: SZSZBMBT
  • KRID ID: 361360973

Fejér Vármegyei Békéltető Testület:

  • Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
  • Phone: 06-22/510-310
  • Email: bekeltetes@fmkik.hu
  • Website: https://www.bekeltetesfejer.hu/
  • Official Gateway Short Name: FMBT
  • KRID ID: 352258915

Tolna Vármegyei Békéltető Testület:

  • Address: 7100 Szekszárd, Arany J. u. 23-25.
  • Phone: 06-74-411-661, Mobile: 06-30-664-2130
  • Fax: 06-74-411-456
  • Email: kamara@tmkik.hu
  • Website: https://tolnabekeltetes.hu/
  • Official Gateway Short Name: TMKIKBT
  • KRID ID: 566540735

Győr-Moson-Sopron Vármegyei Békéltető Testület:

  • Address: 9021 Győr, Szent István út 10/a.
  • Phone: 06-96-520-217
  • Email: bekelteto.testulet@gymsmkik.hu
  • Website: https://bekeltetesgyor.hu/
  • Official Gateway Short Name: GYMSMKIKBT
  • KRID ID: +363053930

Vas Vármegyei Békéltető Testület:

  • Address: 9700 Szombathely, Honvéd tér 2.
  • Phone: 06-94-312-356, 06-94-506-645
  • Website: https://vasibekelteto.hu/
  • Official Gateway Short Name: VMKIKBT
  • KRID ID: 262298370

Hajdú-Bihar Vármegyei Békéltető Testület:

  • Headquarters Address: 4025 Debrecen, Petőfi tér 10.
  • Service Address: 4025 Debrecen, Vörösmarty u. 13-15.
  • Phone: 06-52-500-710, 06-52-500-745
  • Fax: 06-52-500-720
  • Email: bekelteto@hbkik.hu
  • Website: https://www.hbmbekeltetes.hu/
  • Official Gateway Short Name: HBKIKBT
  • KRID ID: 457289758

Veszprém Vármegyei Békéltető Testület:

  • Address: 8200 Veszprém, Radnóti tér 1. Pf.: 220
  • Phone: 06-88-814-121 (during office hours), 06-88-814-111 (chamber secretariat)
  • Fax: 06-88-412-150
  • Email: info@bekeltetesveszprem.hu
  • Website: www.bekeltetesveszprem.hu
  • Official Gateway Short Name: VKIKBT
  • KRID ID: 262219313

Heves Vármegyei Békéltető Testület:

  • Address: 3300 Eger, Hadnagy utca 6. Ground floor
  • Phone: +36 36 416-660/105 extension
  • Email: bekeltetes@hkik.hu
  • Mailing Address: 3300 Eger, P.O. Box 440
  • Official Gateway Short Name: HKIKBT
  • KRID ID: 768520975

Zala Vármegyei Békéltető Testület:

  • Address: 8900 Zalaegerszeg, Petőfi u. 24.
  • Phone: 06-92-550-513
  • Fax: 06-92-550-525
  • Email: zmbekelteto@zmkik.hu
  • Website: https://www.bekelteteszala.hu/
  • Official Gateway Short Name: ZMKIKBT
  • KRID ID: 268279914

Regional Competence Conciliation Bodies Contact Details (Effective from January 1, 2024)

Budapesti Békéltető Testület

  • Address: 1016 Budapest, Krisztina krt. 99.
  • Phone: 06 1-488-2131
  • Mailing Address: 1253 Budapest, Pf.: 10.
  • Email: bekelteto.testulet@bkik.hu
  • Website: https://bekeltet.bkik.hu/urlap/kerelem-online-benyujtasa
  • Competence Area and headquarters: Budapest

Baranya Vármegyei Békéltető Testület

  • Address: 7625 Pécs, PBKIK székház, Majorossy Imre u. 36.
  • Phone: (06 72) 507 100
  • Email: info@baranyabekeltetes.hu
  • Competence Area:
    • Baranya county
    • Somogy county
    • Tolna county
    • Headquarters: Pécs

Borsod-Abaúj–Zemplén Vármegyei Békéltető Testület

  • Address: 3525 Miskolc, Szentpáli u. 1.
  • Phone: +36-46-501-091, 501-090
  • Email: bekeltetes@bokik.hu
  • Website: http://www.bekeltetes.borsodmegye.hu/
  • Competence Area:
    • Borsod-Abaúj-Zemplén county
    • Heves county
    • Nógrád county
    • Headquarters: Miskolc

Csongrád-Csanád Vármegyei Békéltető Testület

  • Address: 6721 Szeged, Párizsi krt. 8-12.
  • Phone: +36-62/554-250/118
  • Email: bekelteto.testulet@cskik.hu
  • Competence Area:
    • Békés county
    • Bács-Kiskun county
    • Csongrád-Csanád county
    • Headquarters: Szeged

Fejér Vármegyei Békéltető Testület

  • Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
  • Phone: +36 22 510-310
  • Email: bekeltetes@fmkik.hu
  • Competence Area:
    • Fejér county
    • Komárom-Esztergom county
    • Veszprém county
    • Headquarters: Székesfehérvár

Győr-Moson-Sopron Vármegyei Békéltető Testület

  • Address: 9021 Győr, Szent István út 10/a.
  • Phone: +36 96 520 217
  • Email: bekelteto.testulet@gymsmkik.hu
  • Competence Area:
    • Győr-Moson-Sopron county
    • Vas county
    • Zala county
    • Headquarters: Győr

Hajdú-Bihar Vármegyei Békéltető Testület

  • Address: 4025 Debrecen, Vörösmarty u. 13-15.
  • Phone: 52-500-710, 52-500-745
  • Email: bekelteto@hbkik.hu
  • Competence Area:
    • Jász-Nagykun-Szolnok county
    • Hajdú-Bihar county
    • Headquarters: Debrecen

Pest Vármegyei Békéltető Testület

  • Address: 1055 Budapest, Balassi Bálint u. 25. IV. emelet 2.
  • Phone: 36 1 792-7881
  • Email: pmbekelteto@pmkik.hu
  • Competence Area:
    • Pest county
    • Headquarters: Budapest